EMF Clothing Ltd EMF Clothing and Protection Global Store sales@emfclothing.com
18 Montagu Terrace EH3 5QR Edinburgh Edinburgh UK
+44 (0) 182 329 9390 customer service
UK Telephone: +44 (0) 182 329 9390 or +44 (0) 330 223 1404 (9am - 4pm GMT)
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Shipments and Returns

  

Shipments

Packages are generally dispatched within 2 working days after receipt of payment and are shipped via first-class post. Holiday periods, or industrial disputes may cause additional delays. If you prefer delivery by DHL or special delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online if appropriate. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

 

Availability

Availability of goods can vary from day to day. Where an order has been placed and the goods are not in stock, the purchaser will be notified within two working days and advised of stock availabiltiy dates. If the purchaser then wishes to cancel the order, EMF Clothing will refund the payment within 2 working days. 

 

Returns

We recommend that customers check sizes carefully against the size chart before ordering. Outer garments can be changed for alternative sizes providing that the garments have not been worn and are returned packaged in the same condition as they were dispatched.

Returns are subject to a 20% restocking fee.

Where the garment and packaging are not received packaged in the same condition, then EMF Clothing will return to the customer if requested, provided the customer has paid the new outward shipping cost. Undergarments and head nets cannot be changed for health and hygiene reasons in line with Distance Selling and Sale of Goods Act regulations.

Any purchaser who may be sensitive to the material fabric or any of the products used in the manufacturing process should contact EMF Clothing Ltd in order to satisfy themselves that the material is appropriate before making a purchase. If in doubt EMF Clothing will endeavor to provide a sample of the material where appropriate prior to purchase.

Products cut to size or made especially for a particular or bespoke request cannot be refunded or replaced, unless PROVEN to be defective or not fit for purpose when received. In which case an independent third party expert report should be submitted by a suitably qualified party.

Canopies: We do not accept returns for canopies unless in the unlikely event that the customer can prove there is a proven manufacturing defect.

If you are a consumer purchasing online, you may have statutory cancellation rights under applicable consumer law. Nothing in these Terms affects your legal rights in relation to goods that are faulty, not as described, or not fit for purpose.

Because our bed canopies are personal-use products intended for close-contact sleeping use, they are supplied with hygiene protection. Where a canopy is supplied in sealed hygiene packaging, and that hygiene seal is broken or removed after delivery, the consumer’s right to cancel may be lost to the extent permitted by applicable law.

In addition, if a customer handles, assembles, installs, uses, or sleeps in the canopy beyond what is reasonably necessary to inspect it, we reserve the right, where permitted by law, to make an appropriate deduction for any diminished value resulting from that handling or use.

For the avoidance of doubt:

  • a canopy that has been slept in, used overnight, or used in a way that goes beyond inspection may not be eligible for a full refund;

  • we may refuse a return where the statutory hygiene exception applies;

  • where a return is permitted by law, any refund may be reduced to reflect diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

This policy does not exclude or limit any rights you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, the EU Consumer Rights Directive, or any equivalent mandatory consumer protection law in your country of residence.

The purchaser is responsible for return freight and consignments sent freight-forward will not be accepted.

The limit for returns is 7 days after order, or in line with Internet Commerce trading Laws 'cooling off' period. 

Return address:

EMF Clothing (Shipping) Unit D5
Devon Business Park
Saunders Way
Cullompton
EX15 1BS
United Kingdom

  

Warranty Claims

Scottish Law will apply at all times and to the absolute exclusion of any local, state, federal or national statutes, laws or regulations applicable in the purchaser's country of residence or the destination country to which the goods were consigned. Goods returned due to manufacturing defects will be replaced with those of the same size. The purchaser is responsible for return freight and consignments sent freight-forward will not be accepted. EMF Clothing Ltd will pay freight charges for replacement goods supplied under this warranty.